Returns & Exchanges

At FragFlex, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for all unused and unopened items. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original, unopened packaging to ensure they remain protected during transit back to our warehouse.

• 3.
  Ship It Back

  Print the prepaid shipping label provided by our portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund or ship your exchange item within 3 to 5 business days.