Frequently Asked Questions
Everything you need to know about your FragFlex shopping experience.
Are your fragrances authentic?
Absolutely. At FragFlex, we source our products directly from authorized distributors or the brands themselves to ensure every bottle is 100% genuine.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. Please contact our support team to initiate a return label.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary based on your location.
How should I store my perfumes to maintain quality?
To preserve the scent profile, we recommend storing your fragrances in a cool, dark place away from direct sunlight and humidity, such as a bedroom drawer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.